Wireless routers generally have three different MAC addresses. One for LAN (sometimes LAN/WLAN), one for WAN, and one for the wireless radio. We need the MAC for the wireless radio. This is not the MAC address printed on your router's case.
Below are some easy to use programs to get the correct MAC address quickly and easily. These tools will show you a list of all of the nearby Wireless Access Points with their SSID (Wi-Fi network name). Mark down the MAC address associated with your Access Point SSID.
You can use software like inSSIDer (http://www.metageek.net/products/inssider) for all flavors of Windows.
iStumbler (http://istumbler.net) for Mac.
Once you have the correct MAC address, you can submit it here:
Still having issues?
Contact the Skyhook support team: email@example.com